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Support and more from O&O

This page tells you where to find help with O&O AutoBackup, where licensing and updates are described, and which other O&O products exist.

Support​

Prepare a support request​

Include:

  • The O&O AutoBackup version from About and the Windows version.
  • The name of the pair and the time of the failed run.
  • The source and destination type, for example USB drive, NAS, WebDAV or S3.
  • The complete error message and the affected path.
  • Whether retrying after reconnecting the drive or closing an application changes the result.
  • A diagnostic log if the problem can be reproduced: enable detailed logging under Settings → Log, reproduce the problem once, then disable it again. See Logs and notifications.

Review logs before you send them: paths and file names can reveal personal information. O&O Support never needs your backup password or recovery key, and it cannot reconstruct them if they are lost.

Licensing and updates​

O&O AutoBackup is commercial software with a trial period. The license, its release before a PC change and the update check are described in Licensing and updates.

More from O&O​

O&O AutoBackup protects files; it does not create a bootable image of Windows. For whole-PC recovery, combine it with O&O DiskImage, see O&O AutoBackup, O&O DiskImage, and OneDrive. O&O Software also offers tools for recovery, storage optimization and Windows administration.

ProductPurpose
O&O DiskImageBackup and recovery of drives and complete systems
O&O DefragStorage optimization for PCs and servers
O&O DiskRecoveryRecovery of deleted files and data from damaged file systems
O&O SafeEraseSecure, unrecoverable deletion of files and free space
O&O ShutUp10Control of Windows privacy settings
O&O SyspectrRemote monitoring and management of PCs and servers

All products are listed at oo-software.com/en/products.