Support and more from O&O
This page tells you where to find help with O&O BlueCon, how licensing and updates work, and which other O&O products complement it.
Support​
- This manual: Troubleshooting lists typical problems with their cause and solution; the FAQ answers common questions.
- O&O support: the O&O Software support pages offer further help and a contact form.
- Product page: O&O BlueCon on the O&O Software website.
Prepare a support request​
Include:
- The O&O BlueCon version from About.
- The Windows version of the PC that creates the boot media, and of the computer you repair.
- The manufacturer and model of the computer, or an O&O DeskInfo report (see Show system information).
- The complete error message, or the stop code of a blue screen.
- For problems creating the boot media: the log files from Advanced options > Log > View log files.
- For a program that ended unexpectedly: the memory dump (see Crash reports).
Never send BitLocker recovery keys or passwords. O&O Support does not need them.
Licensing and updates​
O&O BlueCon is commercial software. A valid license is required to create the boot media; see Install and activate.
To update, install the new version over the existing one and create the boot media again.
More from O&O​
| Product | Purpose |
|---|---|
| O&O DiskImage | Backup and recovery of drives and complete systems |
| O&O Syspectr | Remote monitoring and management of PCs and servers |
| O&O SafeErase | Secure, unrecoverable deletion of files and drives |
| O&O Defrag | Storage optimization for PCs and servers |
| O&O ShutUp10 | Control of Windows privacy settings |
All products are listed at oo-software.com/en/products.