Results, Logs and Troubleshooting

The window displays a status beside each selected check and a combined result at the end. A successful result applies to the selected areas in that run.

A check fails

Let the initial run finish. When Repair is offered, decide whether to run the repair pass. If the repair still reports inconsistencies, choose Show log file and note the failing step, message and any error code.

Progress seems slow

Servicing and file-system checks can take several minutes depending on disk speed and the amount of data. A percentage that stays unchanged for a while is not by itself proof that the program has stopped. Keep the computer powered and watch the current topic and status.

The application cannot start

Approve the UAC prompt with an administrator account. Use the complete executable supplied by O&O or the host product; a developer build may depend on additional runtime files. If a required file is reported missing, repair or obtain the application again through its original source.

Information for support

Provide the application version, Windows version, selected checks, whether you ran Check or Repair, and the error or relevant log excerpt. Review logs for personal paths or other private information before sharing them. See Support.