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Support and more from O&O

This page tells you where to find help with O&O Defrag, what to include in a support request, where licensing and updates are described, and which other O&O products exist.

Support​

  • In the application: F1 opens the help. If a general help page opens, find the relevant task in this guide's sidebar.
  • This manual: Troubleshooting lists typical problems with their cause and solution; the FAQ answers common questions.
  • O&O support: O&O Defrag support and the O&O Software support pages offer further help.

Prepare a useful support request​

Include:

  • O&O Defrag edition and full version/build from About.
  • Windows version and architecture.
  • The affected drive letter, file system, media type, and connection type.
  • The action and method, and whether it was manual, automatic, scheduled, or boot-time.
  • The exact error and approximate time.
  • Steps to reproduce it and what you expected.
  • The relevant report and diagnostic log.

For command-line issues, include the command without private paths or secrets, the output, and the exit code. For jobs, include the relevant schedule and conditions. For Windows RE issues, include preparation details and whether BitLocker was involved.

Collect logs​

Enable logging, reproduce the problem once, and open the log viewer from About. See Reports and logs for the files and recovery-environment paths.

Use engine logging when support requests detailed diagnostics. Return diagnostic settings to your normal level after the investigation.

Protect private information​

Review attachments before sending. File paths, user names, machine names, and licensing information can appear in reports and logs. Share them through the support channel appropriate to the issue and omit full license keys from public discussions.

For questions about a separate tool, identify the tool and its own version as well as the Defrag version used to launch it.

Licensing and updates​

Entering the license, checking the installed version, and installing updates are described in Licensing, version, and updates.

More from O&O​

The Tools page of O&O Defrag starts further O&O applications for drive and Windows tasks, see Additional O&O tools. O&O Software also offers these products:

ProductPurpose
O&O DiskImageBackup and recovery of drives and complete systems
O&O DiskRecoveryRecovery of deleted files and data from damaged file systems
O&O SafeEraseSecure, unrecoverable deletion of files and free space
O&O ShutUp10Control of Windows privacy settings
O&O SyspectrRemote monitoring and management of PCs and servers

All products are listed at oo-software.com/en/products.