Troubleshooting
My incremental image is not smaller than my base image. Where does this file come from?
This can occur if you have, for example, defragmented your computer in the meantime. The newly structured file segments will then be recognized as “changes” and imaged as new files.
What does "Drive cannot be locked" mean? Does this affect the data imaging?
As a result of system processes having to be in constant operation, it's not normally possible for system partitions to be locked. You get this notification even when you want to image a data drive and this is directly integrated into the system processes. The notification doesn’t generally have an effect on the imaging process; it is still able to be run without a problem. To be totally sure, shut down all running system applications, e.g. defragmentation or cloning processes, before imaging.
While cloning, O&O DiskImage reports that the target volume is too small although the source drive is smaller than the target disk. What is the reason for this?
Make sure you haven’t selected the entire hard disk as your source. Example:
You have a hard disk with 100GB that is divided into two partitions:
- System partition (20GB)
- Data partition (80GB)
- While trying to clone the system partitions on an external 40GB hard disk, O&O DiskImage reports that the target volume is too small.
By just making a check, you can select the system partitions as your only source, and not the entire hard disk.
What do I do if O&O DiskImage takes very long to start, or doesn't even start at all?
Please read the note about System requirements and make sure you're using the latest versions of your drivers.
During restoration, O&O DiskImage created a new temporary file on my hard disk. Where does this file come from?
Before creating an image, O&O DiskImage normally deposits a number of metadata in a local file. This data is needed by O&O DiskImage in order to create the image. The file will be included in the imaging to assure consistency in the image. This file will normally be automatically removed during restoration.
Under certain circumstances, it's possible that another action of the operating system or the user will prevent this temporary file from being deleted. This will then result in the file remaining undeleted in the system. You can, however, delete this temporary file without any risk.
Behavior when receiving error notices
Various error notices may appear while working with O&O DiskImage. These can either be displayed in dialogs or seen in reports.
| Error notice | Description |
|---|---|
| IDS_ERROR_LOGON_FAILURE Registration has failed on account of invalid user name or authentication information. | User name and/or password is false. Where required, consult your system administrator. |
| IDS_ERROR_ACCOUNT_RESTRICTION The authentication information entered is valid but restrictions on the user account have prevented a successful authentication. | Change the settings of the respective user account. It's possible that there is a restriction such as "read only" enabled there. |
| IDS_ERROR_INVALID_LOGON_HOURS The user account is subject to time limitations and is therefore not available for registration at this time. | Maximum login time has expired. Please login again. |
| IDS_ERROR_PASSWORD_EXPIRED The password for the user account has expired. | Your password has expired. Please enter a new password. |
| IDS_ERROR_ACCOUNT_DISABLED The account referred to is currently disabled and cannot be accessed for registration. | User account was disabled. When applicable, consult your system administrator. |
| IDS_ERROR_ACCOUNT_LOCKED_OUT The user account has been automatically blocked because too many invalid registration attempts have been made. | User account was blocked. Where required, consult your system administrator. |
Internal error codes
The internal error code (individually designed error code) is the last digit in the error code after the last period.
| Error notice | Description |
|---|---|
| 0x385 | Invalid job or script. |
| 0x387 | Unsupported task or incorrectly written job / script |
| 0x388 | Parameter is false or is not supported by the task. |
| 0x38A | An obligatory parameter is missing. |
| 0x70 | Invalid or damaged installation. |
| 0x7D1 | Unknown Host |
| 0x7D2 | Invalid Host Port |
| 0x6A6 | Invalid password file |
| x6A9 | Invalid keyword in parameter (registry) |
| 0x6AA | No password file registered |
| 0x6AA | A target folder is missing in the password file. |
Windows errors / Microsoft error definitions (primary value)
| Error notice | Description |
|---|---|
| C0000240 | Prompting was cancelled |
| C0000022 | Access denied: process requires access to an object to which access is being denied. |
| C0000033 | Object (path/file) is invalid, e.g. is especially marked. |
| C0000034 | Object (path/file) not found |
| C0000035 | Same object (path/file) already exists. |
| E0040702 | An image file was changed or is located on a defective medium. All data could not be read. |
| E0040703 | An image file is defective, reading the data is not possible. |
| E0040704 | The target selected is too small. Please correct the source-target linkage. |
| E0040705 | An image file from an image chain does not exist or cannot be found. |
| E0040706 | Completion of an incremental image is not possible. Please create a new base image or combine the image files. |