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Save the logs after erasing a PC

Keep the report and the logs of an entire-PC erasure on a drive that is not erased, so that the erasure stays documented.

During the erasure, the logs are kept in memory. At the end, O&O SafeErase copies the erase log, the report, the program log and the log of the service to the destination selected under Save logs to:.

Save to an external drive​

  1. Connect a USB drive that is not erased.
  2. Under Save logs to:, select Refresh and then the drive.

The drive must not be selected for erasure. If no external drive is connected, or all external drives are erased, the logs cannot be saved on an external drive.

Save to a network share​

Prerequisite: The PC is connected to the network, and the Windows Recovery Environment has a driver for the network adapter.

  1. Under Save logs to:, select Network share….
  2. Enter the Share: as \\server\share or \\server\share\folder.
  3. Enter the User name: as DOMAIN\user and the Password:. Leave the user name empty if the share does not require one.
  4. Confirm. O&O SafeErase checks the connection, the sign-in and the write permission.

Result: At the end of the erasure, the logs are saved in the folder OOSE-Logs\<computer>_<timestamp> on the share. The password is not stored.

If the check fails, the message names the cause: no network, server not found, wrong user name or password, or no write permission. Correct the entries, or select a USB drive or Do not save instead.

Save the logs afterwards​

With Do not save, or if copying failed, the logs remain in memory until the PC restarts.

  1. Connect a USB drive.
  2. On the completion page, select Save logs….
  3. Select the drive and save.
  4. Check that the files are on the drive before you switch off the PC.

Result: The logs and the report are on the USB drive.

Info for support

If no drive is at hand, the completion page shows a code under Info for support. Take a photo of it with your smartphone and send it to O&O Support. The code contains no personal data. It does not replace the report or the erasure record.

Next steps​