Support and more from O&O
This page tells you how to reach O&O Support, which information speeds up a request, and where to find licenses, updates and other O&O products.
Contact O&O Support
Use the support form on the O&O support page, or write to support@oo-software.com. For questions about licenses and orders, also use the support page.
Include this information:
- Product version and edition, and the Windows version. Both are shown in the program information at the bottom of the navigation.
- The task and the type of target, for example file, free space, drive or entire PC.
- The exact error message and the steps that lead to it.
- The report and the log of the erasure.
- Whether the erasure ran in Windows or in Fortress Mode.
After an entire-PC erasure, the code under Info for support on the completion page contains a short technical summary. Send a photo of it if no drive for the logs is at hand.
Reports can contain file names, drive names and operator details. Check them before you send them. Never send license keys or passwords in screenshots or public posts.
Licenses and updates
O&O SafeErase is commercial software. You can try it during the trial period; continued use requires a valid license. Erasing drives and partitions and Fortress Mode are not available in the trial version.
Updates within the same major version, for example from 22.0 to 22.1, are usually free of charge. A new major version requires a new license key. How to enter a license and check for updates is described in Install and activate.
More from O&O
O&O Software develops tools for Windows, for example for backup, optimization and privacy. An overview of all products is on the O&O website.