Frequently Asked Questions

Is the Performance index a benchmark score?

It is a weighted summary of the diagnostic checks. It is not a measurement of application throughput or a promised percentage speed improvement.

Does Refresh change Windows settings?

Refresh reruns checks. Changes such as the power plan, visual effects, Low Latency Profile switches and a restart require their own actions.

Why are update results missing?

Some update queries run only on demand. They also depend on Windows Update or winget and their network sources. An unavailable query does not mean there are no updates.

Can SpeedCheck remove temporary files or startup programs?

It reports relevant findings and offers links to management tools. Cleanup and startup-entry management are performed in those tools.

Why does the score change between runs?

Free memory and process load change during normal use. Updates, settings and disk-space changes also affect findings. Compare reports collected under similar conditions.

Can I send the results to support?

Use Copy findings for text or Export findings... for an HTML report. Review the content for private information before sending it.